Is the product not quite as expected after all? We’re sorry to hear that. With us you are always number one as a customer. You have the option to return products within 14 days of receipt using our withdrawal form. Once we have received the items, you will receive the purchase amount back to your account within 14 days.
Return your products without any issues. Here’s how it works:
Step 1: complete the withdrawal form.
Please contact us to receive the withdrawal form. Fill in this form as completely as possible. If there’s any damage to the product, report this!
Step 2: Ship your order.
Make sure you pack the items as well as possible so that no damage occurs during transport. Is the product already damaged? State this on the withdrawal form, so that no misunderstandings can arise about this later. Add the withdrawal form to the package. As a sender you are responsible for the package. Make sure you provide the package with a Track & Trace code.
Step 3: receive the purchase amount on your bank account.
Once we have received the items in good order, you will receive the purchase amount back to your account within 14 days.
Please note: return shipping costs will not be reimbursed by us.